Episcopal Relief & Development works with Church partners and other local organizations to save lives and transform communities worldwide. They rebuild after disasters and empower people to create lasting solutions that fight poverty, hunger, and disease. Working in close to 40 countries, their programs impact the lives of approximately 3 million people around the world.
Collaboratively work to develop a roadmap for their Digital Transformation, highlighting key steps along the way.
As part of this engagement, Team DNL conducted internal and external stakeholder surveys to document overall satisfaction with current technologies and opportunities for functionality improvement on their future website. After gaining an understanding from each department on their technical pain points, we held focused, cross-departmental conversations based on specific topics, like e-mail marketing and asset management.
As a result of fruitful discussions, cooperation, and teamwork among Episcopal Relief & Development, its vendors, and TeamDNL, the following outcomes were achieved:
- Throughout the project, TeamDNL met with the client’s core team to review findings and opportunities for immediate improvement.
- A final report detailing the technology landscape, gaps, and vulnerabilities, highlights improvement opportunities and recommendations for considerations. This report provided Episcopal Relief & Development, a full organizational picture, and a roadmap for project priorities and budget management.
- Following project kick-off, TeamDNL identified an additional 30 software or technologies the organization acquired, that were not previously identified. An expanded technical solution matrix that documents staff usage and contract terms were created so that staff has a single resource to refer to before purchasing a potentially duplicate technology.
- Upon realization that the website & web properties, in many cases, are the only way that a constituent may be interacting with the organization, Episcopal Relief & Development made a shift to ensure all staff feels they are involved in the website process.
- While both a website redesign and a new CMS were deemed necessary, we’ve discussed prioritizations and built out timeline scenarios for projects like migrating the existing website from the existing CMS, and contingency plans to address the more critical updates needed. This allows the staff to focus on one project at a time instead of being overwhelmed by all at once.
- TeamDNL helped recommend IT staff positions to help ease resource backlogs in areas where workloads were at capacity.